Skarla collects the following categories of data:

· Personal Information: Name, email, business registration details.

· Payment Information: Transaction details from third-party payment processors (e.g., Stripe, PayPal). Bank transfer details and proof of payment may be stored for verification.

· Authentication: Encrypted login credentials and usage logs.

· Data is securely stored with access limited to authorized personnel.

· Encryption is used for sensitive information both in storage and transit.

· Skarla does not share user data unless necessary for transaction processing.

· Data is shared only as necessary for payment processing, compliance, and service delivery.

· Skarla adheres to GDPR and other relevant data protection laws.

· Clients may request access, correction, or deletion of their data via email.

Email [email protected] for data-related inquiries.

Skarla generally does not offer refunds for vouchers, gift cards, or services once issued or activated. Refunds are evaluated on a case-by-case basis in the event of technical faults.

Clients may request a refund or credit under the following conditions:

· The voucher or gift card was not issued due to a verified technical issue.

· An error occurred within Skarla’s system or integration.

· In most cases, Skarla will issue a replacement voucher or apply credits to the client’s dashboard instead of processing a refund.

· Once approved, refunds or credits will be processed as per Skarla’s internal refund timelines and in line with standard industry practices.

For refund requests or support, email [email protected]